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================== ===================== L1/L2 Work Notes: > (Your notes will appear here) ================== ===================== > APPLICATION / ENVIRONMENT INVOLVED: > WHAT IS THE USER TRYING TO DO: > ERROR MESSAGE: > IS IT A CRITICAL APPLICATION: > HOW MANY USERS ARE AFFECTED: > USER AVAILABILITY FOR CALLBACK: > USER CONTACT PREFERENCE: > USER PHONE NUMBER: > IS IT A NEW OR EXISTING TICKET: > LMI SESSION ID:
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